A performance improvement plan, widely known as a PIP, is a way to assist underperforming team members positively and strategically. While there are other methods of assessing team member performance, this method has a more specific purpose — to help a team member improve performance. Here are five keys to getting the most out of PIPs. 1. Decide if a performance improvement plan is warranted. A PIP is only effective for a culture fit.

Staffing the fitness industry is often a revolving-door scenario. Some team members move on, some are let go and some get promoted — leaving a gap to fill. Particularly in a post-COVID era, many facility operators will find hiring a top priority. Hiring encompasses team members new to your company, as well as returning team members in need of refresher training. In either case, a comprehensive onboarding program is crucial for team member success.

It is no secret that a great customer experience is one of the most potent differentiators an organization can have, and many factors go into creating one. An organization's culture must be wrapped around customer experience, and it must be infused into the entire team. Members surveys and feedback are essential for exceeding members' expectations. Team members must be adequately onboarded and trained with the necessary customer service skills.

We’ve all seen, heard, and maybe even smelled them. The flaunters. The grunters. The hoggers. Those with suspect hygiene habits. While a majority of our clients are great, there are times when some need to remember (or be reminded) that they are in a shared space where courtesy and respect should be practiced. Everyone needs to adhere to proper gym etiquette to ensure that all members have positive experiences in our gyms.

In the dynamic business landscape, where innovation and strategies constantly evolve, one element remains constant - providing an exceptional customer experience. Customer experience isn't just a buzzword; it's a potential game-changing differentiator. As someone who frequently presents on this crucial subject and hosts numerous customer experience workshops, I've witnessed firsthand how impactful it can be.

In August, a weightlifting accident claimed the life of a teen at an Anytime Fitness location in Redmond, Oregon. In July, a mother of four fell on a treadmill at an LA Fitness in Kent, Wash., hit her head on the front of the machine, and never regained consciousness. Also weeks apart in late summer, in separate gyms overseas, one man suffered a fatal injury while performing a squatting exercise, another was left paralyzed.

Imagine a busy night at your facility. Members stream in, eager to hit the weights or participate in their favorite group exercise class. Among them is John, a regular gym member ready for his evening workout. However, as John attempts to check in, an alert flashes on the screen — a failed credit card transaction.

Welcome to Empower Group, where innovation meets impact. At Empower, we are committed to transforming lives and shaping a brighter future. Through our diverse range of services and initiatives, we empower individuals and communities to reach their full potential. Watch this video to get to know us.

Generating revenue and being profitable in the fitness industry can be a challenge. Margins can be tight, competition is fierce, and there are always new trends and fads to consider. While the primary revenue source is often membership dues, most facilities need other revenue streams to be profitable and reach their full potential.